Unit 3, 82-84 Stirling Hwy, North Fremantle.
(08) 9335 5636.  
Mon-Fri 10am-5pm; Sat 9am-4pm
Sun 10am-4pm. Open 7 days/week.

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Shipping & returns

Return policy

In the event where there is a warranty issue or fault with your product, Stand Up Surf Shop will organise the return of the damaged or faulty product and you will incur no further costs (within the warranty period for the product). This excludes products where you have simply changed your mind or damaged them through inappropriate usage.

Warranty

In the event that a warranty claim needs to be made on any goods purchased from Stand Up Surf Shop, simply contact us either by phone or email, or bring the faulty product into the shop as soon as you can.  Then we can inspect the product and assess whether we believe it will fulfill the manufacturer’s warranty requirements.   

A warranty will typically cover defects or damage caused by workmanship or materials for a specific time period only.  Warranty conditions will vary by product type and manufacturer.  Warranty commitment typically does not cover any other claim conditions such as; 

1) Damage or defects caused by impact with any material or object.

2) Damage or defects caused by, collisions, abuse, misuse or accidental damage.

3) Damage or defects caused by transport, loading, unloading, dropping, out of water handling or similar.

4) Damage or defects caused by exposure to temperatures over 70 and under 0 degrees Celsius.

5) Damage or defects caused by nature, such as earthquake, fires etc.

6) Damage or defects caused by alterations or modifications.

7) Damage or defects caused by repairs.

8) Damage or defects caused by usage of the product after a claim is reported.

9) Damage or defects caused by flat landings.

10) Damage or defects caused by the use of a larger fin than specified.

11) Damage or defects caused by storage of the product in closed, damp conditions (for example a wet boardbag)

Stand Up Surf Shop has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Stand Up Surf Shop cannot be held accountable for repair periods or communication from the manufacturer. 

Changing or cancelling an order

We may ship the goods on the business day in which an order has been placed.  However, if you do wish to change or cancel an order, get in touch with us as soon as possible.  If the goods have not left the store, we can process the cancellation or change.  If the goods have left the store, Stand Up Surf Shop reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.  In the event that you notify us of a request to change your order after the items have been shipped, we reserve the right to charge all associated delivery costs to return and resend goods.

Product delivery

Deliveries leave Stand Up Surf Shop on Tuesday and Friday afternoons between 3pm and 5pm.  Whilst we can't guarantee it, we aim for your board to arrive within 4 to 5 working days of placing your order.  

We currently update the stock on our website manually (we're working on the automatic updates!).  Occasionally, a product that is displayed as being in stock may no longer be available.  If the product you ordered is not in stock, we will make all reasonable efforts to obtain the item and get it shipped to you within 10 days.  If we are unable to get your product to you within 10 days, we will contact you to discuss options.  

Stand Up Surf Shop will only deliver your goods to the address stated on your order. This is the contact delivery address and cannot be changed once the order is processed. Stand Up Surf Shop takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated. 

Depending on the size of your delivery and your location, Stand Up Surf Shop will arrange delivery which may include, road, rail or air transport.  Deliveries will either be made door to door, or will be available at your local transportation in your town.

If you are unavailable when your order is delivered, a contact card will be left explaining how to arrange another drop off, or details of where to collect your delivery. If a delivery is delayed due to circumstances outside of Stand Up Surf Shop’s control, we will do our best to keep you informed. If your address is hard to find, or you live in a remote area, please include as much detailed information as you can in the order. This will help reduce any possible delays.
  We cannot arrange for you to be contacted by phone or email prior to delivery.  
If an uncollected delivery is returned to Stand Up Surf Shop, we will not pay additional delivery costs. Stand Up Surf Shop will contact you to arrange payment for re- delivery.

Stand Up Surf Shop will arrange freight on your behalf at your own expense and at your own risk. Our preferred freight company for online purchases will provide you with a reference number to track your order. Every single product is examined and ensured is defect free before leaving the store. We take all precautions to ensure our fragile items, such as boards and paddles, are packaged adequately before leaving our shop.  We check all products for defects before they are shipped.  All stand up paddle boards are wrapped in bubble wrap, with cardboard placed around the rails and at the nose and tail.  However, after a product leaves the store, Stand Up Surf Shop is not liable for any damage that may occur during freight.  Please ensure you inspect the board upon delivery before signing off with the driver.

The delivery times provided by Stand Up Surf Shop are estimates only. Stand Up Surf Shop will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth relevant to our shipping.